Waste Collection Soho Terms and Conditions

These Terms and Conditions set out the basis on which Waste Collection Soho provides waste collection and related services to domestic and commercial customers in the United Kingdom. By making a booking, confirming a quote, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means any individual, business, organisation, or other entity that requests or receives services from Waste Collection Soho.

Company, we, us, or our means Waste Collection Soho, the provider of waste collection and related services.

Services means any waste collection, removal, clearance, recycling, or associated services provided by the Company to the Customer.

Waste means any items, materials, refuse, junk, rubbish, or other matter that the Customer requests the Company to collect or remove, excluding any items that fall within the category of Prohibited Waste.

Prohibited Waste means any waste that we are not legally permitted or practically able to collect, transport, or dispose of, including but not limited to certain hazardous, clinical, or specialist controlled wastes as referred to in clause 8 of these Terms and Conditions.

2. Scope of Services

The Company provides waste collection and removal services, which may include domestic clearances, commercial waste collections, bulky item removal, and recycling services, subject to availability and operational capacity. The exact scope of the Services for each booking will be set out in the quote or confirmation provided to the Customer.

The Company reserves the right to amend or adjust the manner in which it delivers the Services where this is necessary to comply with legal or regulatory obligations or to ensure safe working practices.

3. Booking Process

Customers may request a waste collection service by telephone, email, online form, or other communication channels made available by the Company from time to time. All bookings are subject to acceptance and availability.

When making a booking, the Customer must provide accurate and complete information, including but not limited to the type and approximate volume or weight of waste, the collection address, access details, and any relevant time constraints.

Any quote provided prior to an on-site assessment is an estimate only, based on the information supplied by the Customer. The final price may be adjusted on site once our operatives have inspected the Waste and confirmed the volume, weight, and access conditions.

A booking is deemed confirmed once the Customer has accepted our quote and we have issued a confirmation, which may be provided verbally, in writing, or electronically.

The Customer is responsible for ensuring that an authorised person is present at the premises at the agreed collection time, unless otherwise agreed. If we are unable to gain access at the scheduled time due to circumstances within the Customer’s control, waiting time or a failed attendance fee may apply.

4. Pricing and Quotations

Prices for our Services are generally based on factors including the type of waste, volume or weight, ease of access, labour required, parking conditions, and any applicable disposal or recycling charges. Prices may be subject to minimum load or call-out charges.

Any quotation provided is valid for the period stated in the quotation or, if no period is stated, for 14 days from the date of issue. We reserve the right to withdraw or revise a quotation at any time before we confirm a booking.

If, upon arrival, the actual nature or quantity of the Waste differs materially from that described at the booking stage, we may revise the quoted price. If the Customer does not accept the revised quote, we may cancel the booking, and a reasonable call-out or attendance fee may be charged.

5. Payments and Invoicing

Unless agreed otherwise in writing, payment is due in full on completion of the Services at the time of collection. We may request a deposit or pre-payment to secure certain bookings, particularly for larger jobs or commercial contracts.

We accept various payment methods, which may include cash, debit or credit card, and electronic bank transfer. The methods available will be confirmed at the time of booking. The Customer is responsible for ensuring that payment details are correct and that sufficient funds are available.

For approved account customers or commercial contracts, payment terms will be as set out on the invoice or in a separate written agreement. If no terms are specified, payment is due within 14 days of the invoice date.

If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales and to recover any reasonable costs incurred in pursuing late or non-payment, including legal and debt collection fees.

6. Cancellations and Amendments

The Customer may cancel or amend a booking by contacting the Company within our standard office hours. Any cancellation or amendment is not effective until acknowledged by us.

If the Customer cancels a booking more than 24 hours before the scheduled collection time, no cancellation fee will normally apply, unless otherwise stated at the time of booking. If the Customer cancels within 24 hours of the scheduled collection time, we reserve the right to charge a reasonable cancellation fee to cover administrative and operational costs.

Where our operatives attend the premises at the agreed time and are unable to carry out the Services due to factors within the Customer’s control, including but not limited to lack of access, incorrect address details, inability to identify or reach the Waste, or refusal by an authorised person on site, we may charge a failed attendance fee.

The Company may cancel or reschedule a booking at any time where necessary due to operational reasons, safety concerns, adverse weather conditions, vehicle breakdown, staff illness, or circumstances beyond our reasonable control. In such cases, we will seek to notify the Customer as soon as reasonably practicable and will offer a rescheduled appointment. The Company will not be liable for any loss or inconvenience arising from such cancellation or rescheduling, save as required by law.

7. Access and Customer Obligations

The Customer must ensure that our operatives have safe, lawful, and reasonable access to the Waste and the collection point at the agreed time. This includes arranging suitable parking or permits if required and informing us of any access restrictions such as narrow entrances, height limits, security gates, or time-limited loading areas.

The Customer must ensure that the Waste to be collected is clearly identified and separated from any items that are not to be removed. The Company will not be liable for removing items that are not Waste where, acting reasonably, our operatives believed such items formed part of the agreed collection.

The Customer is responsible for providing any necessary authorisation to access communal areas, shared premises, or managed properties. Where we are required to liaise with building managers, concierges, or landlords, it is the Customer’s responsibility to obtain their consent in advance.

If our operatives consider that conditions on site are unsafe, unlawful, or materially different from those described at the time of booking, we may suspend or refuse to carry out the Services until the issues are rectified. In such circumstances, a call-out or waiting charge may apply.

8. Waste Types and Regulations

The Company operates in accordance with relevant UK waste legislation and regulations, including duty of care obligations and requirements for lawful transport and disposal of waste. We will transport and dispose of Waste only at licensed facilities or through authorised routes.

The Customer must not present for collection any Prohibited Waste, which may include, without limitation: asbestos; clinical or medical waste; explosives; radioactive materials; certain chemicals or solvents; gas bottles or cylinders; pressurised containers; large quantities of liquid waste; or any other waste that we are not properly licensed, equipped, or insured to handle.

If the Customer is unsure whether particular items are acceptable for collection, they must seek guidance from the Company in advance. If Prohibited Waste is discovered during a collection, we may refuse to remove it, apply an additional charge for handling or making the site safe, or terminate the Services. We also reserve the right to notify the relevant authorities where legally required.

The Customer is responsible for ensuring that any waste classification or information provided is accurate and complete. Where we are required by law to obtain or complete documentation such as waste transfer notes or consignment notes, the Customer agrees to supply the necessary details and to sign such documents as appropriate.

9. Title, Risk, and Recycling

Title to the Waste passes to the Company at the point at which it is loaded onto our vehicle, subject to our right to refuse or return any item that falls within the category of Prohibited Waste or has been provided in breach of these Terms and Conditions.

Risk in the Waste passes to the Company when it is safely loaded onto our vehicle. Until that time, risk remains with the Customer, who is responsible for the security and safe storage of the Waste.

The Company aims, where reasonably practicable, to reuse, recycle, or recover materials from the Waste collected. However, we do not guarantee that any specific item will be recycled, reused, or donated, and we retain discretion over the methods of treatment and disposal, subject to applicable law.

10. Liability and Limitations

Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

Subject to the above, the Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, revenue, contracts, goodwill, or anticipated savings, arising out of or in connection with the provision of the Services.

The Company’s total aggregate liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total fees paid or payable by the Customer for the specific booking to which the claim relates.

The Customer must notify the Company in writing of any alleged loss or damage arising from the Services within 48 hours of completion of the relevant collection, providing reasonable details and supporting evidence. We may, at our discretion, inspect the premises or items concerned before accepting or rejecting liability.

The Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer, unsafe site conditions, failure to identify or segregate items not intended for removal, or the presence of hidden defects or pre-existing damage to items or property.

11. Insurance

The Company maintains insurance policies appropriate to the nature of its operations, including public liability cover. Details of insurance cover may be made available upon reasonable request. It is the Customer’s responsibility to ensure that their own insurance arrangements are adequate for their requirements.

12. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to severe weather, strikes, industrial disputes, accidents, civil unrest, acts of terrorism, or breakdown of plant or machinery.

In such circumstances, the time for performance shall be extended by a period equivalent to the period during which performance is prevented. If the period of delay or non-performance continues for more than 30 days, either party may terminate the affected booking upon written notice.

13. Data Protection and Privacy

The Company collects and processes personal data relating to Customers for the purposes of managing bookings, providing Services, taking payments, and fulfilling legal obligations. We will handle such data in accordance with applicable data protection legislation in the United Kingdom.

Customers are responsible for ensuring that any personal data they provide to the Company is accurate and up to date. Where the Customer provides personal data relating to third parties, they must have the necessary authority or consent to do so.

14. Complaints

If the Customer wishes to raise a complaint about any aspect of the Services, they should contact the Company as soon as reasonably practicable, providing full details of the issue. We will aim to acknowledge and investigate complaints promptly and to resolve them where possible.

Raising a complaint does not affect the Customer’s obligation to pay for Services properly provided, nor does it automatically entitle the Customer to a refund or reduction. Any remedial action or goodwill gesture will be at the Company’s reasonable discretion, subject to statutory rights.

15. Variation of Terms

The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date on which they are published or communicated and will apply to new bookings made after that date. The version applicable to a particular booking will be the version in force at the time the booking is confirmed.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company reserves the right to bring proceedings in any other jurisdiction where the Customer is domiciled or where performance of these Terms and Conditions takes place.

By confirming a booking or allowing our operatives to commence a waste collection, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.